The General Insurance

The General is a car insurance brand based in Nashville, now part of the Sentry Insurance Group. It sells Florida auto policies online and by phone.

You can find it on our list of Florida auto insurance companies. Its Florida company code is 02999 and its NAIC number is 37648.

Taking new policiesChecked Oct 19 Auto

Is The General leaving Florida? No. It sells car insurance in Florida online and by phone, and no stop notice was on its site on Oct 10, 2026. As of Oct 19, 2026. Source: thegeneral.com.

By , updated

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New policies

Taking new policies

As of Oct 19, 2026

Policies in force

Not available

No count on file

Latest rate change

Not available

No rate change on file

Financial strength

A+ (Superior)

From AM Best, as of Oct 15, 2026

Complaints

3.88

NAIC index, 2025. 1.00 is average.

Can I get a policy?

We're still gathering this company's rules. Call and we'll check for you.

Talk to a licensed agent (727) 997-5999

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What's changed recently

No changes tracked yet for The General. Updates land here the week we verify them.

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Rate history

No rate filings tracked yet.

Want your The General renewal shopped?

A licensed Florida agent shops other companies for you. It is free and takes about 5 minutes.

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44 years in Florida

In Florida since 1982. Has paid claims through 25 hurricanes.

198519901995200020052010201520202025 Elena (1985 , Category 3 at Florida landfall) Elena Cat 3 Kate (1985 , Category 2 at Florida landfall) Kate Cat 2 Floyd (1987 , Category 1 at Florida landfall) Floyd Cat 1 Andrew (1992 , Category 5 at Florida landfall) Andrew Cat 5 Erin (1995 , Category 2 at Florida landfall) Erin Cat 2 Opal (1995 , Category 3 at Florida landfall) Opal Cat 3 Earl (1998 , Category 1 at Florida landfall) Earl Cat 1 Georges (1998 , Category 2 at Florida landfall) Georges Cat 2 Irene (1999 , Category 1 at Florida landfall) Irene Cat 1 Charley (2004 , Category 4 at Florida landfall) Charley Cat 4 Frances (2004 , Category 2 at Florida landfall) Frances Cat 2 Ivan (2004 ) Ivan Jeanne (2004 , Category 3 at Florida landfall) Jeanne Cat 3 Dennis (2005 , Category 3 at Florida landfall) Dennis Cat 3 Wilma (2005 , Category 3 at Florida landfall) Wilma Cat 3 Matthew (2016 ) Matthew Irma (2017 , Category 4 at Florida landfall) Irma Cat 4 Michael (2018 , Category 5 at Florida landfall) Michael Cat 5 Ian (2022 , Category 4 at Florida landfall) Ian Cat 4 Nicole (2022 , Category 1 at Florida landfall) Nicole Cat 1 Idalia (2023 , Category 3 at Florida landfall) Idalia Cat 3 Debby (2024 , Category 1 at Florida landfall) Debby Cat 1 Helene (2024 , Category 4 at Florida landfall) Helene Cat 4 Milton (2024 , Category 3 at Florida landfall) Milton Cat 3 Isaías (2026 , Category 2 at Florida landfall) Isaías Cat 2

Compare The General side by side

The General side by side with State Farm and USAA
The General State Farm USAA
New policies Taking new policies Checked Oct 19, 2026 Taking new policies Checked Oct 19, 2026 Taking some new policies Checked Oct 19, 2026
Florida policies Not available 654,641 Florida OIR, Jul 31, 2026 338,547 Florida OIR, Jul 31, 2026
Latest rate change Not available +0.8% Home, from Jan 15, 2026 Not available
Complaint index 3.88 NAIC, 2025, nationwide, private passenger auto. 1.00 is average. 0.63 NAIC, 2025, nationwide, homeowners. 1.00 is average. 0.83 NAIC, 2025, nationwide, private passenger auto. 1.00 is average.
Financial rating A+ (Superior) AM Best, Oct 15, 2026 A- (Excellent) AM Best A++ (Superior) AM Best
In Florida since 1982 1934 1958

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Questions people ask about The General

What is The General claims phone number?Call 800-280-1466 to report a new claim, 24 hours a day, 7 days a week.

For existing claims, call during weekday business hours. Customer service is 844-328-0306.

Source: The General contact page, read Oct 10, 2026

Who owns The General?It is the Sentry Insurance Group of Stevens Point, Wisconsin.

The General's legal page says a member of that group underwrites its coverage.

Source: The General legal disclosures, read Oct 10, 2026

Is The General admitted in Florida?Yes.

OIR lists two companies, both for private auto. One is Permanent General Assurance Corporation. It has been licensed in Florida since 1982. The other is Permanent General Assurance Corporation of Ohio. It has been licensed since 2021.

Source: OIR company search, read Oct 10, 2026

Still deciding? Let us shop your The General renewal.

A licensed Florida agent shops other companies for you. It is free and takes about 5 minutes.

or call (727) 997-5999

Free. No junk mail. No spam calls.

The General reviews and complaints: what the public data shows

The General rating

A+ (Superior) from AM Best, as of Oct 15, 2026.

Complaints
3.88 on the NAIC complaint index 1.00 is average. Higher means more complaints for its size. NAIC, 2025, nationwide, private passenger auto. As of Oct 16, 2026.
Years in Florida
Since 1982 (44 years)
Regulatory actions
Not available

No star ratings and no user reviews, only public data.