Allstate Insurance
Allstate sells car insurance in Florida. Its home insurers in the state are Castle Key Insurance and Castle Key Indemnity. Both are based in St. Petersburg.
You can find it on our list of Florida home insurance companies. It is also on our list of Florida auto insurance companies. Its Florida company code is 09388 and its NAIC number is 29688.
Taking some new policiesChecked Oct 19 Auto, home, condo and flood
Is Allstate leaving Florida? No. Allstate sells car insurance in Florida today. Its home company, Castle Key, cut 33,000 condo policies in 2023 and has nonrenewed homes since 2024. As of Oct 19, 2026. Source: allstate.com.
New policies
Taking some new policies
As of Oct 19, 2026
Policies in force
210,373
Jul 31, 2026, OIR
Latest rate change
Not available
No rate change on file
Financial strength
A'' (Unsurpassed)
From Demotech, as of Oct 20, 2026
Complaints
0.81
NAIC index, 2025. 1.00 is average.
Near you
Can I get a policy?
We're still gathering this company's rules. Call and we'll check for you.
Did your Allstate renewal go up?
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Before you call, see the Florida home insurance renewal checklist.
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What's changed recently
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AM Best affirms Castle Key at B (Fair), outlook turns positive
AM Best affirmed Castle Key Group's B (Fair) rating. It moved the credit outlook to positive. This was due to better underwriting results. Allstate Insurance Group stayed at A+ (Superior), stable.
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Castle Key will not renew some Florida homes
Castle Key sent nonrenewal notices on Florida homes. Most of the homes were built before 2002 or near water. The notices took effect around June and July 2024. Some customers were offered a move to Monarch insurance.
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OIR holds public hearing on Castle Key Indemnity 53.5% condo rate filing
OIR held a virtual rate hearing on Castle Key Indemnity's HO-6 condo filing 23-010270. It asked for a 53.5% average increase. Allstate said the filing was made in 2023 and most customers already saw it.
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Castle Key to drop 33,000 Florida condo policies
Allstate's Castle Key said it would nonrenew about 33,000 Florida condo policies. They would drop as they came up for renewal starting June 2023. That was about 12% of its Florida book. It cited cost pressures.
Rate history
No rate filings tracked yet.
OIR sample yearly rate for its example home: $1,811 to $4,575 across 67 Florida counties (median $2,520).
The example is a $300,000 masonry home built in 2005. A sample rate is not a quote. Source: Florida Office of Insurance Regulation, CHOICES homeowners rate tool, example 6, read Oct 20, 2026.
88 years in Florida
In Florida since 1938. Has paid claims through 28 hurricanes.
Compare Allstate side by side
| Allstate | State Farm | Kin | |
|---|---|---|---|
| New policies | Taking some new policies Checked Oct 19, 2026 | Taking new policies Checked Oct 19, 2026 | Taking new policies Checked Oct 19, 2026 |
| Florida policies | 210,373 Florida OIR, Jul 31, 2026 | 654,641 Florida OIR, Jul 31, 2026 | 171,006 Florida OIR, Jul 31, 2026 |
| Latest rate change | Not available | +0.8% Home, from Jan 15, 2026 | Not available |
| Complaint index | 0.81 NAIC, 2025, nationwide, private passenger auto. 1.00 is average. | 0.63 NAIC, 2025, nationwide, homeowners. 1.00 is average. | 0.69 NAIC, 2025, nationwide, homeowners. 1.00 is average. |
| Financial rating | A'' (Unsurpassed) Demotech, Oct 20, 2026 | A- (Excellent) AM Best | A (Exceptional) Demotech |
| In Florida since | 1938 | 1934 | 2019 |
People also compare with
- State Farm Taking new policies
State Farm sells home, condo, renters and auto policies in Florida. It uses its own agents. Home policies come from State Farm Florida, a Florida only firm.
- Kin Taking new policies
Kin sells home insurance direct. Its Florida policies come from Kin Interinsurance Network. It is a reciprocal. Its members own it. It is in St. Petersburg.
- AAA (Auto Club) Taking new policies
AAA (Auto Club) sells home, condo, auto and flood insurance to its Florida members. It does so through two Tampa insurers owned by The Auto Club Group.
- Lemonade Taking new policies
Lemonade is an app based insurer. In Florida, Lemonade Insurance Company of New York sells renters, home, pet and car policies. By count, most are renters.
- Liberty Mutual Taking new policies
Liberty Mutual is a mutual insurer in Boston. It sells car, home, condo and renters insurance in Florida online and through agents. Its agent brand is Safeco.
Questions people ask about Allstate
Is Allstate leaving Florida?No.
Allstate still sells car insurance across Florida. Its home insurance arm, Castle Key, has been shrinking since 2023. It nonrenewed about 33,000 condo policies starting June 2023 and sent homeowners nonrenewals in 2024, mostly on older homes and homes near water.
What is the Allstate claims phone number?Call 800-255-7828 for auto and property claims.
That is 1-800-ALLSTATE. You can also file and track a claim in My Account on allstate.com. Claims mail goes to Allstate Insurance Company, PO Box 660636, Dallas, TX 75266.
Is Allstate a good company?AM Best rates the Allstate Insurance Group A+ (Superior) with a stable outlook, affirmed August 28, 2025.
The Florida home companies, Castle Key Group, are rated B (Fair) by AM Best. On the same date, AM Best moved their credit outlook to positive. Demotech affirmed Castle Key's rating on September 17, 2026.
Source: AM Best press release, August 28, 2025; Demotech company page, read October 9, 2026
Who owns Allstate and Castle Key?The Allstate Corporation, based in Northbrook, Illinois.
It owns Allstate Insurance Company. It also owns the Castle Key companies. Castle Key Insurance Company and Castle Key Indemnity Company are its home insurers in the state. They are based in St. Petersburg. They used to be called Allstate Floridian, until 2009.
Source: Allstate underwriting companies page, read October 9, 2026; PropertyCasualty360, July 5, 2009
Is Castle Key the same as Allstate?Castle Key is owned by Allstate.
But it is a separate company with its own capital. Allstate agents sell Castle Key home and condo policies in Florida. Castle Key files its own rates with Florida regulators. One was the 53.5% condo increase heard by OIR in February 2024.
Source: PropertyCasualty360, July 5, 2009; OIR rate hearing agenda, February 21, 2024
Does Allstate sell new policies in Florida?Yes for auto.
Allstate's Florida car insurance page offers quotes statewide. For home and condo, Castle Key has been cutting its Florida book since 2023, and no public Allstate page states that it is taking new home policies. Ask an Allstate agent what Castle Key will quote today.
Source: allstate.com Florida car insurance page, read October 9, 2026; WPTV, April 9, 2024
Allstate reviews and complaints: what the public data shows
Allstate rating
- Complaints
- 0.81 on the NAIC complaint index 1.00 is average. Higher means more complaints for its size. NAIC, 2025, nationwide, private passenger auto. As of Oct 16, 2026.
- Years in Florida
- Since 1938 (88 years)
- Regulatory actions
- Not available
No star ratings and no user reviews, only public data.