USAA Insurance
USAA insures the military. In Florida it sells auto, home and renters coverage. Only members can buy it. They are service members, veterans and their families.
You can find it on our list of Florida home insurance companies. It is also on our list of Florida auto insurance companies. It is No. 7 in Florida by home policies. Its Florida company code is 04340 and its NAIC number is 25941.
Taking some new policiesChecked Oct 19 Auto, home, condo and renters
Is USAA leaving Florida? No. USAA cut Florida auto rates 7% in 2026 and paid a $500 million dividend to about 830,000 Florida auto members in June 2026. New home policies have been limited since 2007. As of Oct 19, 2026. Source: floir.gov.
New policies
Taking some new policies
As of Oct 19, 2026
Florida rank
No. 7
338,547 home policies, Jul 31, 2026, OIR
Latest rate change
Not available
No rate change on file
Financial strength
A++ (Superior)
From AM Best
Complaints
0.83
NAIC index, 2025. 1.00 is average.
Near you
Can I get a policy?
The short version of the rules, in order of how often they trip people up. Tap any one for the detail.
Roof under 15 years old? Age alone can't stop your policy
Florida law sets a floor for every home insurer. Is your roof under 15 years old? Then a company can't say no to a new policy or a renewal just because of roof age.
Is the roof 15 years or older? Then the company must let you get a roof inspection first. You pay for it. If the roof has at least 5 years of life left, its age alone can't be the reason for a no.
Roof age counts from the last time the whole roof was put on. The company can still look at the roof's shape and other risks.
Storm damage claim? The company has to wait until the home is fixed
Florida law limits when a home insurer can drop you after a claim. Did a hurricane or wind storm hit your home during a state emergency? Then the company can't cancel you or drop you at renewal. It has to wait until 90 days after the repairs are done.
For other covered damage, it has to wait until the home is fixed. Or it waits 1 year after the last claim check, if that comes first.
The company can still cancel sooner if you don't pay. It can also cancel for fraud or a big lie on the claim. The same goes if you hold up repairs for no good reason, or if it paid the full policy limit.
s. 627.4133(2)(e), Florida Statutes (2026) An authorized insurer may not cancel or nonrenew a personal residential or commercial residential property insurance policy covering a dwelling or residential property located in this state: a. For a period of 90 days after the dwelling or residential property has been repaired, if such property has been damaged as a result of a hurricane or wind loss
A storm claim alone can't get you dropped
Florida law protects you when you file a claim for damage caused by an act of God, like a hurricane. That claim can't be the reason a company cancels you or drops you at renewal.
One water damage claim gets the same rule. A single water claim can't be the only reason to drop you.
There is a catch. If the company asked you to fix something so the damage won't happen again, and you did not, it can use the claim against you.
s. 627.4133(3) and (6), Florida Statutes (2026) Claims on property insurance policies that are the result of an act of God may not be used as a cause for cancellation or nonrenewal, unless the insurer can demonstrate, by claims frequency or otherwise, that the insured has failed to take action reasonably necessary as requested by the insurer to prevent recurrence of damage to the insured property.
Built to stand up to wind? Ask for the discount
Florida law says every home insurer must tell you about its wind discounts. It has to tell you when your policy starts and at each renewal. A home built to hold up in a wind storm can cost less to insure.
To get the discount, send in a wind inspection form. The state made one form that every company must use.
The company has to take the form when the right person signs it. A trained home inspector or a building code inspector can sign it. So can a licensed contractor, an engineer or an architect.
s. 627.711(1) and (2)(a), Florida Statutes (2026) An insurer shall accept as valid a uniform mitigation verification form signed by the following authorized mitigation inspectors:
Did your USAA renewal go up?
When you buy straight from USAA, nobody shops it for you. An independent agent checks 80+ companies at every renewal. It's a 5 minute call.
Before you call, see the Florida home insurance renewal checklist.
Get a free look at your USAA renewal
Send us your renewal page. We tell you what changed.
- Snap a photo of your renewal page, or save it as a PDF.
- A licensed agent reads it. We check your price, your deductible and your coverage.
- You get a call back with what we found. It is free.
Shop your renewal in one call
One call. A licensed agent shops other companies for you, free.
What's changed recently
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USAA says it will pay a $500 million Florida auto dividend
USAA said it would return nearly $1 billion to Florida members from December 2025 to July 2026. That includes a 14% average auto rate cut and a $500 million dividend. About 830,000 auto members get it from June 15.
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OIR approves 7% USAA auto rate decrease
Commissioner Yaworsky approved an average 7% cut in USAA Florida auto rates. It takes effect by May 2026. It is estimated to save Florida members more than $125 million a year.
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AM Best affirms A++ (Superior)
AM Best affirmed two ratings for USAA and its P&C subsidiaries. The financial strength rating is A++ (Superior). The issuer credit rating is aaa. The outlook is stable.
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USAA cuts back on new Florida home policies
USAA said it would sell new Florida homeowner, fire and renter policies only to active duty members moving there on orders. It cited ten years of Florida home losses. They ran about $220 million over premium.
Rate history
No rate filings tracked yet.
USAA has had no approved home rate change in the last 18 months. Here is how other big companies moved.
USAA: no approved change in the last 18 months
- Citizens Jul 1, 2026 8.8% cut
- Frontline Oct 13, 2025 6.9% cut
- Universal Property Oct 16, 2025 5.1% cut
- Tower Hill Dec 1, 2025 5% cut
- State Farm Jan 15, 2026 0.8% increase
- American Integrity Apr 7, 2026 9.2% increase
OIR sample yearly rate for its example home:
United Services Automobile Association: $2,370 to $6,578. The median is $3,120 in 67 counties.
USAA Casualty Insurance Company: $3,099 to $8,250. The median is $3,948 in 67 counties.
The example is a $300,000 masonry home built in 2005. A sample rate is not a quote. Source: Florida Office of Insurance Regulation, CHOICES homeowners rate tool, example 6, read Oct 20, 2026.
68 years in Florida
In Florida since 1958. Has paid claims through 28 hurricanes.
Compare USAA side by side
| USAA | State Farm | Kin | |
|---|---|---|---|
| New policies | Taking some new policies Checked Oct 19, 2026 | Taking new policies Checked Oct 19, 2026 | Taking new policies Checked Oct 19, 2026 |
| Florida policies | 338,547 Florida OIR, Jul 31, 2026 | 654,641 Florida OIR, Jul 31, 2026 | 171,006 Florida OIR, Jul 31, 2026 |
| Latest rate change | Not available | +0.8% Home, from Jan 15, 2026 | Not available |
| Complaint index | 0.83 NAIC, 2025, nationwide, private passenger auto. 1.00 is average. | 0.63 NAIC, 2025, nationwide, homeowners. 1.00 is average. | 0.69 NAIC, 2025, nationwide, homeowners. 1.00 is average. |
| Financial rating | A++ (Superior) AM Best | A- (Excellent) AM Best | A (Exceptional) Demotech |
| In Florida since | 1958 | 1934 | 2019 |
People also compare with
- State Farm Taking new policies
State Farm sells home, condo, renters and auto policies in Florida. It uses its own agents. Home policies come from State Farm Florida, a Florida only firm.
- Kin Taking new policies
Kin sells home insurance direct. Its Florida policies come from Kin Interinsurance Network. It is a reciprocal. Its members own it. It is in St. Petersburg.
- AAA (Auto Club) Taking new policies
AAA (Auto Club) sells home, condo, auto and flood insurance to its Florida members. It does so through two Tampa insurers owned by The Auto Club Group.
- Lemonade Taking new policies
Lemonade is an app based insurer. In Florida, Lemonade Insurance Company of New York sells renters, home, pet and car policies. By count, most are renters.
- Liberty Mutual Taking new policies
Liberty Mutual is a mutual insurer in Boston. It sells car, home, condo and renters insurance in Florida online and through agents. Its agent brand is Safeco.
Questions people ask about USAA
Is USAA leaving Florida?No.
USAA is growing its Florida auto book. OIR approved a 7% average auto rate cut on January 28, 2026. USAA paid a $500 million dividend to about 830,000 Florida auto members starting June 15, 2026. Home policies have been limited to a narrow group since 2007. But existing home policies are still renewed.
Source: Florida OIR release, January 28, 2026; WKMG ClickOrlando, June 19, 2026
Does USAA sell new home policies in Florida?Only in a limited way.
Since April 2007 USAA has sold new Florida homeowner, fire and renter policies to just one group. That is active duty members moving to Florida on military orders, for a primary home. Members already insured keep their coverage. No public notice lifting this limit was found as of October 2026.
Source: Insurance Journal, April 13, 2007, read October 9, 2026
Who can buy USAA insurance in Florida?USAA sells only to its members.
Those on active duty and in the Guard and Reserve can join. So can veterans. So can eligible family members, such as spouses and children. Civilians with no military tie cannot buy a USAA policy.
What is the USAA claims phone number?USAA lists no separate claims line on its contact page.
Members file claims online at usaa.com, in the USAA app, or by calling the main number, 800-531-8722. For roadside help on an auto claim, call 800-531-8555.
Is USAA a good company?AM Best rates United Services Automobile Association and its P&C subsidiaries A++ (Superior).
The outlook is stable. The rating was affirmed on July 2, 2025. USAA has sold auto and home insurance in Florida for decades. In 2024 it was the fifth largest private passenger auto writer in the state.
Source: AM Best release via Business Wire, July 2, 2025; Insurance Business, February 1, 2026
Who owns USAA, and is USAA Casualty the same company?United Services Automobile Association is a reciprocal.
Its members own it. It is based in San Antonio, Texas. The group has three more carriers. One is USAA Casualty. One is USAA General Indemnity. One is Garrison Property and Casualty. Your policy names one of the four.
Source: NJ DOBI exam report, adopted March 6, 2007; Illinois DOI USAA Group letter, June 23, 2022
USAA reviews and complaints: what the public data shows
USAA rating
- Complaints
- 0.83 on the NAIC complaint index 1.00 is average. Higher means more complaints for its size. NAIC, 2025, nationwide, private passenger auto. As of Oct 16, 2026.
- Years in Florida
- Since 1958 (68 years)
- Regulatory actions
- Not available
No star ratings and no user reviews, only public data.