Cigna Healthcare in Florida

Cigna Healthcare sells health plans through jobs all over Florida. The EPO and HMO plans it sells to people in some counties end after Dec 31, 2026.

You can find it on our list of Florida health insurance companies. Its company code is NAIC 67369.

Leaving the Florida marketplace Jan 1, 2027Checked Oct 2026

Is Cigna leaving Florida? Yes, for individual plans. Cigna said on April 30, 2026 it will stop selling individual and family plans in Florida after Dec 31, 2026. Employer plans are not affected. As of Oct 9, 2026. Source: acasignups.net.

By , updated

Member services(800) 997-165424/7
Pay a bill (877) 900-1237 Weekdays, 8am to 8pm ET
Pharmacy (800) 835-3784 24/7

EPO and HMO

Plan types

12 years

In Florida since 2014

Tampa

Headquarters

Cigna Health and Life Insurance Company

Licensed company, NAIC 67369, FL code 05404

Complaints
14.66 on the NAIC complaint index 1.00 is average. Higher means more complaints for its size. NAIC, 2025, nationwide, individual accident and health. As of Oct 16, 2026.

Not Cigna Healthcare.

This page is run by a licensed Florida insurance agent, not by Cigna Healthcare. For anything about your Cigna Healthcare plan, call Cigna Healthcare at (800) 997-1654.

While you're here: most people with a Cigna Healthcare card also have a car, and many own a home. A licensed Florida agent can check both in a few minutes. Call (727) 997-5999, or ask for a quote.

Check my home and auto Call (727) 997-5999

What's changed recently

  1. Cigna will stop selling plans to people on their own in Florida after 2026

    On its first quarter earnings call Cigna said it will stop selling individual and family plans in all 11 of its states, including Florida, for 2027. About 369,000 members nationwide are affected. Employer plans continue.

  2. Cigna adds HMO plans in South Florida for 2026

    For 2026, Cigna added HMO plans in six South Florida counties, from Broward to Indian River. Cigna HealthCare of Florida, Inc. issues them. They sit beside its EPO plans from Cigna Health and Life Insurance Company.

  3. Cigna returns to the Florida marketplace for 2020

    Cigna had sold off exchange only since 2016. It rejoined the Florida marketplace for 2020 with plans in Collier and Palm Beach counties.

  4. Cigna pulls its Florida marketplace plans for 2016

    Cigna pulled its 2016 individual plans from the Florida marketplace. It cited fraud and abuse at out of network clinics and labs. About 30,000 Floridians had 2015 Cigna marketplace plans.

See every Cigna Healthcare update

Other Florida health insurance companies

  • Florida Blue

    Florida Blue is the Blue Cross and Blue Shield plan for Florida. Based in Jacksonville, it sells PPO, EPO, POS and HMO plans through two Florida companies.

  • Oscar

    Oscar is a New York based health insurer. It has sold individual plans in Florida since 2019, now as EPO and HMO plans through two Florida companies.

  • Ambetter from Sunshine Health

    Ambetter is Centene's marketplace health plan in Florida. Its HMO plans come from Centene Venture Company Florida and, through 2026, Sunshine State Health Plan.

  • AvMed

    AvMed is a not for profit Florida HMO based in Doral and part of Sentara Health since 2022. It sells individual plans in four Florida counties.

  • UnitedHealthcare

    UnitedHealthcare of Florida, Inc. is an HMO based in Maitland. It sells the UnitedHealthcare plans that people buy on their own in Florida.

Questions people ask about Cigna Healthcare

What is the Cigna Healthcare customer service number?Cigna Healthcare Customer Service is 1 (800) 997-1654, open 24 hours a day, every day.

Callers who are deaf or hard of hearing can dial 711. Florida individual and family plan members can also call 1 (877) 484-5966, 8 a.m. to 8 p.m. ET, about changes to current plans.

Source: Cigna contact page and Florida plans page, read Oct 9, 2026

Is Cigna leaving Florida?Yes, for individual and family plans.

On April 30, 2026 Cigna said it will leave the individual market in all 11 states where it sells, including Florida, at the end of 2026. Plans run through Dec 31, 2026. Employer plans and Cigna dental plans are not affected.

Source: ACA Signups, Apr 30, 2026; Cigna individual plans page, read Oct 9, 2026

Is Cigna an HMO or an EPO in Florida?Both, from two companies.

Cigna Health and Life Insurance Company issues the Florida EPO plans, on the Cigna Connect network. Cigna HealthCare of Florida, Inc. issues the HMO plans. Those were added for 2026 in six South Florida counties. Cigna does not sell PPO plans to people on their own in Florida.

Source: Cigna state policy disclosures page, read Oct 9, 2026

Who owns Cigna Healthcare?The Cigna Group, based in Bloomfield, Connecticut.

It owns Cigna Health and Life Insurance Company. It also owns the Florida HMO, Cigna HealthCare of Florida, Inc. It does that through two more companies, Cigna Health Corporation and Healthsource, Inc.

Source: Florida OIR exam report of Cigna HealthCare of Florida, Inc., as of Dec 31, 2023

Where is Cigna based in Florida?In Tampa.

The Florida HMO is Cigna HealthCare of Florida, Inc. Its home office is at 2701 North Rocky Pointe Drive, Suite 800, Tampa, FL 33607. Cigna Health and Life Insurance Company issues the EPO plans. It is at 900 Cottage Grove Road, Bloomfield, CT 06002.

Source: Florida OIR exam report, as of Dec 31, 2023; Weiss Ratings insurer page, read Oct 9, 2026

How long has Cigna sold individual plans in Florida?Cigna was approved for the first Florida exchange year in 2013 and sold on the marketplace in 2014 and 2015.

It pulled its Florida marketplace plans for 2016, sold off exchange only, then returned to the marketplace for 2020 in Collier and Palm Beach counties. It leaves again after 2026.

Source: Healthcare Finance News, Aug 5, 2013; Becker's, Oct 16, 2015; InsuranceNewsNet, Aug 24, 2019

Sources