Aetna CVS Health in Florida

Aetna CVS Health is owned by CVS Health. Its Florida HMO, Aetna Health Inc., sold marketplace plans from 2022 through 2025 and still serves employer plans.

You can find it on our list of Florida health insurance companies. Its company code is NAIC 95088.

Left the Florida marketplace Jan 1, 2026Checked Oct 2026

Is Aetna leaving Florida? It already has for individual plans. Aetna stopped selling marketplace plans in Florida on Jan. 1, 2026. Employer plans were not affected. As of Oct 9, 2026. Source: sec.gov.

By , updated

Main number(800) 872-3862Weekdays, 8am to 6pm ET

Aetna's general line can't see your account. For help with your plan, call the number on your Aetna member ID card.

Pharmacy (888) 792-3862 Weekdays 7am to 11pm, Saturday 7am to 9:30pm, Sunday 8am to 6pm ET

HMO

Plan type

41 years

In Florida since 1985

Tampa

Headquarters

Aetna Health Inc.

Licensed company, NAIC 95088, FL code 87024

Complaints
1.18 on the NAIC complaint index 1.00 is average. Higher means more complaints for its size. NAIC, 2025, nationwide, individual accident and health. As of Oct 16, 2026.

Not Aetna CVS Health.

This page is run by a licensed Florida insurance agent, not by Aetna CVS Health. For anything about your Aetna CVS Health plan, call the number on your member ID card.

While you're here: most people with an Aetna CVS Health card also have a car, and many own a home. A licensed Florida agent can check both in a few minutes. Call (727) 997-5999, or ask for a quote.

Check my home and auto Call (727) 997-5999

What's changed recently

  1. Aetna CVS Health leaves the Florida marketplace

    Aetna stopped selling marketplace plans in Florida on Jan. 1, 2026. CVS Health had pulled Aetna out of the exchange business in every state where it sold ACA plans.

  2. CVS Health says Aetna will leave the exchanges

    In its first quarter 2025 results, CVS Health said Aetna would leave the exchange business for 2026. About 1 million members in 17 states were affected, Florida included.

  3. Aetna CVS Health comes back to Florida's marketplace

    Aetna CVS Health plans went on sale for Jan. 1, 2022 in Broward, Hendry, Manatee, Miami-Dade, Palm Beach and Sarasota counties, Aetna's first Florida marketplace plans since 2016. It grew to 19 counties for 2023.

  4. Aetna leaves the Florida exchange for 2017

    Aetna said it would stop selling on the ACA exchange in Florida and ten other states for 2017. That cut its exchange footprint from 15 states to four.

See every Aetna CVS Health update

Other Florida health insurance companies

  • Ambetter from Sunshine Health

    Ambetter is Centene's marketplace health plan in Florida. Its HMO plans come from Centene Venture Company Florida and, through 2026, Sunshine State Health Plan.

  • AvMed

    AvMed is a not for profit Florida HMO based in Doral and part of Sentara Health since 2022. It sells individual plans in four Florida counties.

  • Florida Blue

    Florida Blue is the Blue Cross and Blue Shield plan for Florida. Based in Jacksonville, it sells PPO, EPO, POS and HMO plans through two Florida companies.

  • Oscar

    Oscar is a New York based health insurer. It has sold individual plans in Florida since 2019, now as EPO and HMO plans through two Florida companies.

  • UnitedHealthcare

    UnitedHealthcare of Florida, Inc. is an HMO based in Maitland. It sells the UnitedHealthcare plans that people buy on their own in Florida.

Questions people ask about Aetna CVS Health

What is the Aetna customer service number?Aetna does not print one public member number.

It tells members to call the Member Services number on their ID card. For general questions, Aetna lists 1-800-872-3862, weekdays 8 a.m. to 6 p.m. ET. That line cannot see your account. Pharmacy questions go to 1-888-792-3862.

Source: Aetna contact page, read Oct 9, 2026

Is Aetna leaving Florida?It already has for individual plans.

CVS Health said on May 1, 2025 that Aetna would leave the individual exchange business for 2026. Aetna stopped selling marketplace plans in Florida on Jan. 1, 2026. Employer plans were not part of the exit.

Source: CVS Health first quarter 2025 results, May 1, 2025

Was Aetna an HMO or a PPO in Florida?HMO.

Aetna Health Inc. sold the Florida marketplace plans. It is a Florida company licensed as an HMO. The state's 2025 list of companies that sell plans to people on their own shows Aetna Health, Inc. under HMOs.

Source: Florida CFO individual market carrier list, plan year 2025

Who owns Aetna?CVS Health Corporation of Woonsocket, Rhode Island.

CVS Health bought Aetna Inc. in a deal that closed Nov. 28, 2018. That is why the Florida plans carried the Aetna CVS Health name.

Source: Florida OIR examination report of Aetna Health Inc., Dec. 31, 2020

Where is Aetna based?Aetna Inc. is at 151 Farmington Avenue, Hartford, Connecticut.

Its parent, CVS Health, is in Woonsocket, Rhode Island. The Florida HMO, Aetna Health Inc., has its main office in Tampa.

Source: Aetna contact page, read Oct 9, 2026; Florida OIR examination report, 2020

Is Aetna the same as Aetna CVS Health?Yes.

Aetna CVS Health was the brand name on Aetna's individual and family plans after CVS Health bought Aetna. In Florida those plans were issued by Aetna Health Inc. The brand site now sends visitors to aetna.com.

Source: Caribbean Today, Aug. 11, 2021; aetnacvshealth.com redirect, read Oct 9, 2026

Sources