TRUE (Trusted Resource Underwriters Exchange) Insurance
TRUE (Trusted Resource Underwriters Exchange) is a Florida home insurer. It is a reciprocal. Orchid and Homesite set it up in 2021. Gallatin Point funds own it.
You can find it on our list of Florida home insurance companies. Its Florida company code is 46755 and its NAIC number is 16881.
Taking new policiesChecked Oct 19 Home
Is TRUE leaving Florida? No. Florida approved a 31.5% rate increase for TRUE in 2025. It covers new and renewal policies. Its site listed Florida as an open state in October 2026. As of Oct 19, 2026. Source: trueins.com.
New policies
Taking new policies
As of Oct 19, 2026
Policies in force
33,187
Jul 31, 2026, OIR
Latest rate change
Not available
No rate change on file
Financial strength
A (Exceptional)
From Demotech
Complaints
NAIC shows no confirmed complaints in 2025.
NAIC, 2025, nationwide, homeowners
Near you
Can I get a policy?
We're still gathering this company's rules. Call and we'll check for you.
Did your TRUE (Trusted Resource Underwriters Exchange) renewal go up?
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Before you call, see the Florida home insurance renewal checklist.
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What's changed recently
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Florida approves 31.5% TRUE rate increase
After a June 17, 2025 public hearing, regulators approved a 31.5% base rate increase on TRUE home policies. It applied to new and renewal business, backdated to April. That is about $1,357 more per policy on average.
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AM Best downgrades TRUE to B++ and withdraws rating
AM Best cut TRUE from A- to B++ after Gallatin Point took control of its attorney in fact. American Family's capital support had ended. AM Best then withdrew the rating at TRUE's request. Demotech later gave an A.
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Gallatin Point buys control of TRUE's attorney in fact
Funds run by Gallatin Point Capital closed a deal to own most of Trusted Resource Underwriters, LLC. American Family kept a minority stake. It stayed on as a service provider. Tony Scavongelli was made CEO.
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TRUE licensed in Florida; sales began March 2021
OIR gave a certificate of authority to the new reciprocal. Orchid Underwriters and Homesite Group (American Family) formed it. TRUE began selling Florida home policies on March 17, 2021. AM Best rated it A- at launch.
See every TRUE (Trusted Resource Underwriters Exchange) update
Rate history
No rate filings tracked yet.
5 years in Florida
In Florida since 2021. Has paid claims through 7 hurricanes.
Compare TRUE (Trusted Resource Underwriters Exchange) side by side
| TRUE (Trusted Resource Underwriters Exchange) | State Farm | Universal Property | |
|---|---|---|---|
| New policies | Taking new policies Checked Oct 19, 2026 | Taking new policies Checked Oct 19, 2026 | Taking new policies Checked Oct 19, 2026 |
| Florida policies | 33,187 Florida OIR, Jul 31, 2026 | 654,641 Florida OIR, Jul 31, 2026 | 594,182 Florida OIR, Jul 31, 2026 |
| Latest rate change | Not available | +0.8% Home, from Jan 15, 2026 | −5.1% Home, from Oct 16, 2025 |
| Complaint index | NAIC shows no confirmed complaints in 2025. NAIC, 2025, nationwide, homeowners | 0.63 NAIC, 2025, nationwide, homeowners. 1.00 is average. | 2.63 NAIC, 2025, nationwide, homeowners. 1.00 is average. |
| Financial rating | A (Exceptional) Demotech | A- (Excellent) AM Best | A Demotech, Oct 7, 2026 |
| In Florida since | 2021 | 1934 | 1997 |
People also compare with
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- Universal Property Taking new policies
Universal Property is a Fort Lauderdale company. It has insured Florida homes since 1997. It is now the second largest home insurer in Florida, sold by agents.
- Slide Taking new policies
Slide is a Tampa home insurer founded in 2021. It grew fast by taking on policies from Citizens, UPC, St. Johns and Farmers customers in Florida.
- Tower Hill Taking new policies
Tower Hill is a Gainesville insurer. It has covered Florida homes since 1972. New policies come from the Tower Hill Insurance Exchange. Its members own it.
- American Integrity Taking new policies
American Integrity is a Tampa home insurer started in 2006. Now the 5th largest home insurer in Florida, with 423,783 policies on July 31, 2026, per OIR.
Questions people ask about TRUE (Trusted Resource Underwriters Exchange)
Is TRUE leaving Florida?No.
TRUE is a Florida domiciled company, and Florida is still its home market. In 2025, state regulators approved a 31.5% rate increase for TRUE. It applied to new policies as well as renewals. In October 2026, its site listed Florida as a state where it sells homeowners insurance.
Source: Palm Beach Post report on the 2025 TRUE rate approval; TRUE FAQ page read October 10, 2026
What is the TRUE claims phone number?Call 833-414-8783.
TRUE labels it Claims Support 24/7, so it is staffed around the clock. You can also start a claim by emailing [email protected]. Have your policy number ready, make sure everyone is safe, and photograph the damage before repairs. There is no online claim portal.
Source: TRUE contact and Storm Central pages, read October 10, 2026
Is TRUE a good company?Public data only: TRUE shows a Demotech rating of A (Exceptional) on its site.
AM Best cut it from A- to B++ in February 2024. Then it withdrew the rating at TRUE's request. TRUE has insured Florida homes since 2021. It had about 20,000 Florida policies in 2025. That year it told regulators it needed a 31% rate increase.
Who owns TRUE?TRUE is a reciprocal, so its policyholders own the exchange.
Day to day, an attorney in fact runs it. That is Trusted Resource Underwriters, LLC. Funds run by Gallatin Point Capital bought most of that firm from American Family. The deal closed December 31, 2023. American Family kept a minority stake and still handles claims.
Source: Carrier Management, January 3, 2024; Florida OIR exam as of December 31, 2021
Is TRUE admitted in Florida?Yes.
Trusted Resource Underwriters Exchange is a reciprocal insurer. Its home state is Florida. OIR gave it a certificate of authority on October 14, 2020. It began to sell on March 17, 2021. It is an admitted home insurer. So it is covered by the Florida Insurance Guaranty Association.
Source: Florida OIR financial examination report as of December 31, 2021
Is TRUE the same as Homesite or American Family?Not anymore.
Homesite Group is part of American Family. It helped launch TRUE in 2020 with Orchid Underwriters. It owned TRUE's attorney in fact until the end of 2023. Now Gallatin Point Capital funds own most of it. American Family owns a small part. It also provides services. TRUE policies are TRUE paper, not Homesite or American Family paper.
Source: Insurance Journal, November 16, 2020; Carrier Management, January 3, 2024
TRUE (Trusted Resource Underwriters Exchange) reviews and complaints: what the public data shows
TRUE (Trusted Resource Underwriters Exchange) rating
- Complaints
- NAIC shows no confirmed complaints in 2025. NAIC, 2025, nationwide, homeowners. As of Oct 16, 2026.
- Years in Florida
- Since 2021 (5 years)
- Regulatory actions
- Not available
No star ratings and no user reviews, only public data.